stands for Continuous Care from Sobatech for its customers. C-Care is a
comprehensive package of support services and products designed at optimizing
the productivity of any Sobatech line. The C-Care program is tailor made to the
needs and demands of each Sobatech user. It consists of various parts and the
individual Sobatech user can choose which parts of C-Care are actually used.
absolutely focussed on the up-time of its lines and equipment. An as high as
possible up-time is the continuous guide-line for the design, engineering and
organisation of our products and services. C-Care is no exception. C-Care in
combination with a regular maintenance schedule provides bakeries the highest
security for a long and productive life of the Sobatech continuous dosing,
mixing and kneading systems.
consists of the following parts:
- C-Care on-call
This is the telephone support and trouble-shooting service. Knowledgeable
and hands-on Sobatech technicians provide practical answers to immediate
questions and issues. C-Care on-call is also the portal for spare-parts.
- C-Care on-line.
An internet link provides connection to the Sobatech line and the
technical-support department. A connection can only be made with explicit
approval of the bakery. C-Care on-line allows experienced Sobatech
engineers to evaluate and analyse any issues that might have occurred.
They are then dealt with and solved on-line. This is a much faster and
more cost-effective to eliminate faults. Also soft-ware up-dates and
system calibrations can be done via C-Care on-line.
Note: C-Care on-call & on-line are often used in combination with each
- C-Care kit.
The C-Care kit is a selection of vital spare-parts in an easy to access
and very recognizable case. When a spare-part is needed, reach for the
C-Care kit! Each C-Care kit is custom made for each individual Sobatech
line and holds the correct spare parts. All parts are clearly identified
with serial numbers for easy re-ordering once a part is used.
- C-Care on-site.
Scheduled regular visits by experienced Sobatech technical people for
inspection and maintenance is C-Care on-site. The timing and frequency of
visits are set to the specific needs of each Sobatech customer and line.